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Frequently Asked Questions

We love hearing from our patients, so please reach out to us with your questions and concerns. That being said, you may find your answer in our FAQ section.

What is Direct Primary Care?
Direct Primary Care (DPC) is an innovative business model that enables personal healthcare providers to offer services directly to their patients, bypassing the roadblocks found in traditional insurance-centered infrastructure. The patient pays a monthly or annual fee directly to their healthcare provider, and in return, they receive direct access to their provider, including consultations, exams, care coordination and lab services. Unlike insurance-based healthcare where payments are made per service rendered, DPC allows for a more patient-centered approach. This model facilitates longer face-to-face patient visits and comprehensive, personalized care. It also minimizes administrative burdens associated with insurance paperwork, leading to lower costs and improved time efficiency.
Do you accept insurance?
With DPC we cut insurance out of the equation. Because you pay your provider directly, insurance isn’t necessary to get care, and there are no hidden fees or surprise bills.
What if I have Medicare?
We currently do not accept Medicare patients.
If I have insurance already, why would I pay for DCP on top of that?
DPC (Direct Primary Care) is typically more affordable than the minimum deductible required by many insurance plans. It also removes the extra co-pay charges often imposed by insurance companies. Essentially, DPC enables healthcare providers to offer the necessary care, while allowing patients to access preventive consultations and save money simultaneously.
What's the difference between DPC and Concierge Medicine?
Concierge medicine tends to work within the insurance model, so you pay a monthly or yearly fee on top of billing to insurance. What you pay for with concierge medicine is access, and you often pay a lot. DPC provides that same access but cuts insurance out of the process without charging you astronomical prices.
I'm a healthy person. Why do I need DPC?
DPC is valuable for healthy individuals as it emphasizes preventive care and maintains wellness. It offers personalized, accessible healthcare with longer consultations for early detection of potential issues. Its cost-effective, transparent pricing also provides peace of mind and a strong relationship with your healthcare provider, keeping your health a top priority.
Can I add dependents to my plan?
Yes! Check our business membership pricing or individual membership pricing or the specific cost per dependent.
As a member can I get at-home urgent care?
We offer Premium DPC memberships that include at-home urgent care in the cost. For patients with Access and Core memberships who would like an at-home appointment, we offer a discounted price of $149 per visit.
How long will I have to wait to be seen by my provider?
Our DPC model allows us to provide same-day access to a health care provider. While the initial consultation might be via Telehealth or messaging, an in-person visit can typically be scheduled either the same day or the next day.
What does 24/7 access mean specifically?
Our office is open from 8am to 8pm. Outside of those business hours, we will be available via text to our members for urgent issues only. We will determine via this communication what the appropriate next steps will be.
What if I need to see a specialist?
We are working to build relationships with local specialists who will give our members a discounted cash price.
What if I need a prescription?
Nothing is different as far as prescriptions go with DPC. We will send a prescription to whichever pharmacy is most convenient for you.
What is included in my yearly physical?

Your yearly physical includes the following tests:

• Complete Blood Count
• Comprehensive Metabolic Panel
• Thyroid-Stimulating Hormone
• Prostate Specific Antigen (for men)
• Vitamin D
• Lipid Panel
• Hemoglobin A1c

Do you offer Telehealth?

We will treat you in the medically most appropriate way that is also convenient to you. We will likely use Telehealth for the following:

• UTI (female)
• Sinus Infection
• Bronchitis
• Medication Refill
• Dental Infections
• Pink Eye
• Swimmer’s Ear

Do my monthly payments count toward my insurance deductible?
Your payments to Care Hop DPC do not count toward an insurance deductible
Can I pay for my membership with an FSA or HSA?

Yes, you can!